Refund Policy - OnDrawer - Where trends and tradition collide

1. Eligibility for Refund: We strive to provide a satisfactory shopping experience, and if you are not entirely happy with your purchase, you may be eligible for a refund. Eligibility criteria may vary based on the nature of the product and the circumstances of the return.

2. Refund Window: To be eligible for a refund, you must initiate the return process within 05 days of receiving the product. Please refer to the product description or contact our customer support for specific details regarding the refund window for your purchase.

3. Return Process: To request a refund, please follow our return process, which typically involves logging into your account, navigating to the 'Orders' section, and following the provided instructions. If you encounter any issues or need assistance, contact our customer support team.

4. Conditions for Refund: Refunds are subject to the condition of the returned item. The product must be in its original packaging, unused, and in the same condition as when you received it. We reserve the right to deny a refund if the item does not meet these conditions.

5. Refund Methods: Refunds may be processed through the original payment method used during the purchase. If this is not possible, alternative arrangements will be made. Refund processing times may vary and are subject to the policies of financial institutions.

6. Non-Refundable Items: Certain items, such as downloadable software, gift cards, or personalized/customized products, may be non-refundable. Please check the product description or contact our customer support for information on the refund eligibility of specific items.

7. Shipping Costs: Shipping costs associated with the initial purchase are generally non-refundable. If a refund is approved, it will typically cover the cost of the product only. Exceptions may apply, so please review our shipping and refund policies for more details.

8. Cancellations: If you wish to cancel an order before it is shipped, please contact us immediately. Once an order is shipped, the standard refund policy applies.

9. Contact Information: If you have any questions about our Refund Policy, please contact our customer support team at [Your Contact Information]. We are here to assist you and ensure your satisfaction with our products and services.

Effective Date: 10-January-2023