FAQs - OnDrawer - Where trends and tradition collide

What is your return policy?

Our return policy allows you to return items within 5 days of receipt. Please check our 'Returns' page for detailed instructions and eligibility criteria.

How do I initiate a return or exchange?

To initiate a return or exchange, log in to your account, go to the 'Orders' section, and follow the provided instructions. Contact our customer support if you need further assistance.

What should I do if my package is lost or damaged during delivery?

In the rare event of loss or damage, please contact our customer support immediately. We will assist you in resolving the issue and may initiate a replacement or refund.

How can I track my shipment?

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your shipment on our website or the courier's site.

What are your shipping options and delivery times?

We offer various shipping options with estimated delivery times. You can choose your preferred shipping method during the checkout process.

Are my credit card details secure on your website?

Yes, we prioritize the security of your information. Our website uses encryption technology to safeguard your credit card details during the transaction process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online payment platforms. You can view all available options at the checkout page.

Are prices inclusive of taxes and shipping fees?

Prices displayed do not include taxes and shipping fees. These will be calculated and shown during the checkout process.

Can I modify or cancel my order after it has been placed?

Unfortunately, once an order is placed, modifications or cancellations are not possible. Please review your order carefully before confirming your purchase.

Is it possible to track the status of my order?

Yes, you can track your order by logging into your account and checking the order status. Additionally, you will receive email notifications with tracking information.

How do I place an order?

To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping information and select a payment method to complete your purchase